OSINT Investigation Instruction Guidelines & Conditions


Axeten accepts instructions from corporate entities, government agencies and registered Private Investigators.
An instructing client should be registered with the ICO or equivalent data protection agency in their jurisdiction.

Axeten does not accept instructions from private individuals.
Where a private person might require our services, they should engage a lawyer, or private investigator, who shall instruct Axeten on their behalf.

To instruct Axeten, in compliance with the GDPR, state the lawful basis and the purpose of the investigation process.
In many cases, the legal basis is 'Legitimate Interest'. Where this might differ, please state the alternative.

By e-mail, send to case at axeten.com an instruction that includes as much of the following information as possible:-

  • a case reference number
  • the case name
  • where appropriate, a Company name
  • the name of the (primary) subject
  • names of other subjects, or known associates
  • any respective internet account names
  • date of birth of the subject(s)
  • an e-mail address assigned to the subject(s)
  • a mobile phone number assigned to the subject(s)
  • details of any specific event
  • details of any specific items
  • a known location (current or previous addresses)
  • other details relating to the subject(s)
  • priority; standard or urgent

The more info you are able to provide, the quicker the research process, so the cost to you is lower.

Axeten shall respond with a notice of acceptance and the anticipated delivery date.

Standard delivery is usually 15-20 working days.

Where an instruction is marked as 'Urgent', delivery is 3-5 working days, but the instruction will incur a premium fee, 50% above the standard rate.


If you only want Axeten to identify social media and messaging applications accounts that are assigned to a subject, use our Account Identification Service.


Universal Instruction Conditions

So that teh instruction might be performed in a satisfactory manner, it is understood by the instructing Client (the Data Controller), that where this clause might not be explicit within the instruction or any other contract between the parties,  the client shall confer upon the Supplier (Axeten Ltd), the Lawful Basis and authority, to perform research into people that might include known and unknown associates, friends and family members of the subject(s) of the instruction, and that any associate of a subject might not be party to any contract with Client.
In each instruction acceptance sent by the Supplier, the Client is notified of this condition, by way of a link to this page.
The Supplier shall regard the Lawful Basis and Authority to be conferred by the Client, where no message to the contrary, is received within 24 business hours of the remit of the acceptance to the Client.

However, a new client, that has not previously engaged the Supplier, shall be obliged to comply with this condition in writing.



Case Specific Instructions

Personal Injury: provide the date and location of the incident and the reported injury and effects on their lifestyle.
Staged Accident: date and location of the accident
Employee Absence: date absence began and reported reason for the absence.

Brand Protection/Corporate Client Care
Private Client Care
Please provide sufficient detail to commence and direct the enquiry.

The minimum information required for each subject is:-

- Name (or nickname/account name) of the Subject
- Date of Birth
- Known Location (current or previous address)

Further Subject information that shall allow for an expedited investigation might include, phone numbers, email addresses, occupation/employer details, known close family and associates.