The Axeten Guarantee is no cure, no pay. It covers all OSINT investigations except Track and Trace and Dark Web Investigations.
The Guarantee
No fee is charged where the subject cannot be positively identified, or where the subject is identified but no online content can be attributed to the subject.
Conditions
The guarantee applies where:
- The instruction includes the subject's name, address, date of birth, mobile number and email address. Without all five, you may still instruct Axeten, but the guarantee does not apply.
- The instruction includes details of any online accounts you have already located, even if they are set to private. Axeten does not count those accounts as located by Axeten. If no other content is located, the guarantee applies.
- For a continued investigation, the original Case eBundle is returned unaltered. Axeten deletes all personal data relating to a case three months after the payment date, so the earlier investigation cannot be retrieved from Axeten.
Cost Mitigation
Axeten aims to provide value for money and to avoid disappointment. Where the subject is identified, so the guarantee does not apply, but an extensive search locates little of value, we typically reduce the fee by up to 50% of the quoted price or the guideline price, whichever applies. This is voluntary, with no legal obligation, and the fee charged is at our discretion. We always aim for a fair balance of cost and benefit.
We know how disappointing it is to pay for a result of little value. Where valuable information is difficult or impossible to locate within the legal limits of OSINT, the case usually takes Axeten more time than one with a satisfactory outcome.